TERMS AND CONDITIONS

2.  INTELLECTUAL PROPERTY

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2.1 The name Perfume Playground™ is a registered trademark and may not be used unless explicit written consent is provided by Perfume Playground Ltd.

2.2 Pictures and content contained on our websites is also the property of Perfume Playground and may not be duplicated or used without our written and explicit consent.

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3. GENERAL CONDITIONS OF ENTRY

3.1 By purchasing tickets for Perfume Playground you are agreeing to abide by these terms and conditions, including conditions of entry. These Terms & Conditions apply in full to all locations of the Perfume Playground Club. Violating these conditions of entry may result in denial of entry, immediate ejection, or referral to New Zealand or Australian police if deemed appropriate. If you are denied entry or ejected because you have not adhered to these Terms and Conditions, no refund will be provided.

3.2 There will be no exceptions made to this policy in accordance with New Zealand and Australian law, with the name on the identification needing to exactly match the name on the admission e-ticket.

• Current New Zealand Drivers Licence
• Current Australian Drivers License
• Current Passport

It is your responsibility to ensure you have the correct and current identification (above) and attendees who do not present the valid form of identification will be not be granted admittance to the event, with no refunds provided.

3.3 All attendees on-site must comply with all official directives in the event of emergency evacuations or situations.

3.4 All attendees must comply with the directives of Perfume Playground staff. Failure to do so may result in denial of entry, immediate ejection, or referral to New Zealand or Australian police if deemed appropriate.

3.5 Attempts to damage property of other attendees, or of Perfume Playground will result in denial of entry, immediate ejection, or referral to New Zealand or Australian police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.

3.6 By attending these events you are providing perpetual permission to be filmed, photographed or used in any promotional material by Perfume Playground or event partners.  This includes overhead drone footage. Perfume Playground have no obligation to notify you in using such material.

3.7 Perfume Playground take no responsibility for personal items mislaid , lost or stolen on-site. You must look after your own property with care.

3.8 If at any point you feel that you or others’ health or safety is threatened, you should contact the nearest security guard or Police Officer for assistance. Sexual harassment, bullying or any type of unwanted behaviour is not tolerated.

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4. PERFUME PLAYGROUND CONDITIONS OF ENTRY

4.1 Perfume Playground will not permit the entry of attendees who break the following conditions of entry, and will eject those who break these rules at their discretion without warning, with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned.

These conditions of entry are:

• No anti-social or threatening behaviour to other event attendees or staff, or behaviour deemed to be in violation of the intent of these terms and conditions.
• No misrepresentation as a member of staff or security, or attempt to enter restricted areas.
• No animals.
• No use of illicit drugs or illegal substances.

Attendees must allow authorised personnel to search their vehicles, clothes, bags, containers or other possessions for items in violation of these conditions of entry. Authorised personnel includes any member of NZ or Australian Police.

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5. TICKET REFUNDS, SALES AND EXCHANGES

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5.1 Perfume Playground has a strict ‘No Refunds’ policy, if you deem that you have a legitimate reason to ask for a refund, this will be reviewed. It is however unlikely that this will result in any kind of funds being transferred back to the ticket purchaser.

5.2 Perfume Playground is an all weather event, and will not be cancelled in the event of adverse weather. Efforts will be made to adjust for adverse weather where possible.

5.3 Perfume Playground reserves the right to not provide refunds in the event of postponement. In the event that the dates of the event are postponed, reasonable efforts will be made to advise ticket holders of the change in dates and how tickets can be redeemed on the amended dates.

5.4. In the event of cancellation, ticket refunds will be made from the point of purchase. Tickets purchased privately or not from the Perfume Playground official ticketing platform (our website) are not eligible for refunds.

5.5 Tickets purchased for Perfume Playground are for the event, not for specific scent experts or event themes. We reserve the right to withdraw, replace or substitute hosts, and make changes to the program and /or timetabling where required. No refunds will be provided if a club is changed, cancelled or length or content of the performance changed or truncated.

5.6 Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent of Perfume Playground.

5.7 Tickets will only be permitted to be sold and transferred through our website. All e-tickets will be personalised tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser without the name transfer of the ticket, with no refund provided.

5.8 If the amount paid for a ticket is incorrect regardless of whether it was an error in price or otherwise communicated, Perfume Playground reserves the right to cancel that ticket and refund the amount paid. This will apply regardless of whether it was a human error or system malfunction.

5.9 In the event of a refund of any sort, the service fee component or other administrative charges in purchasing / delivering the ticket will not be refunded.

5.10 If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Perfume Playground will not be responsible for losses if you assume that an order was not placed because you failed to receive confirmation.

5.11 Perfume Playground will not be held liable if customers purchase additional or unwanted tickets or upgrades and it is the responsibility of customers to be sure they have selected the appropriate tickets and upgrades. Upgrades can not be sold separately.

5.12 By purchasing tickets for others, it is the responsibility of the account holder to ensure that the correct information is completed on all tickets. Perfume Playground will not be responsible for any costs incurred if customers do not enter the correct details during the process, for any reason.

5.13 If you do not complete your details by a required and notified date, you may be charged service fees which will be required to be paid before your ticket can be successfully redeemed.

5.14 Tickets purchased as part of a package can’t be sold separately. In the event of upgrading, downsizing tickets, the customer may be required to re-purchase their desired ticket and resell their old ticket. Fees apply.

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6. PRIVACY INFORMATION, DATA COLLECTION AND FURTHER INFORMATION

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7.1 When using the Perfume Playground website and therefore agreeing to the sites terms and conditions, you are permitting Perfume Playground to collect the personal information provided in your ticket purchase.

7.2 Customers have a right under the New Zealand Privacy Act 1993 to see and correct any data held by Perfume Playground. Additionally, Perfume Playground will follow the safeguards specified in the above act to make sure that this information is only disclosed to and used for communication by individuals or companies as specified in these terms and conditions.

7.3 Personal information collected by Perfume Playground will be shared with the event promoter / organiser for the event you have purchased. They will communicate with you regarding the event and may provide additional information or offers on the event purchased. Communication outside these grounds will require your explicit approval, and any email communication can be opted out by the customer.

7.4 By agreeing with these terms and conditions, you agree that Perfume Playground may contact you in future for customer feedback, marketing and other events. You will be provided the option to unsubscribe from this service.

7.5 Any further questions on these terms and conditions or other matters should be directed to the appropriate party.

The contact details are:

Perfume Playground Ltd
1B Ponsonby Rd
Auckland City, 1011,New Zealand
experience@perfumeplayground.co

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